New subscribers receive a 7-day free trial. No payment is charged during the trial. You may cancel at any time before the trial ends and no charge will occur.
The subscription renews automatically each month. You can cancel anytime from your account settings. After cancellation, you keep full access until the end of the current paid period, and no further charges will be made.
If you are not satisfied with the Service, you may request a full refund within 7 days of your first paid charge (after the trial period).
Refunds for renewal charges are generally not provided, since you can cancel before the next billing date. Exceptions may be made for technical issues that prevent you from using the Service.
Contact us at support@qihaven.com with the email address used for your account and a brief reason for the refund. We aim to respond within 2 business days.
Refunds are processed through our payment provider Paddle. Once approved, the refund typically appears in your account within 5-10 business days, depending on your bank or card issuer.
Refunds are not provided for unused portions of a billing period if you forgot to cancel. We send renewal reminders, and you remain responsible for managing your subscription.
If you experience technical problems that prevent access to the Service, please contact us before requesting a chargeback; we will work with you to resolve the issue or issue a refund.
We may update this Refund Policy from time to time. The current version is always available in the app.